In this day and age, industry would be severely hampered were it not for support workers fixing networks and computers, while making recommendations to users on a constant basis. Our need for such qualified and commercially astute members of the workforce is constantly growing, as commercial enterprise becomes vastly more dependent upon technology.

One of the most important things to insist on has to be full 24x7 support via professional mentors and instructors. So many companies we come across will only offer a basic 9am till 6pm support period (maybe later on certain days) with very little availability over the weekend. Email support is too slow, and so-called telephone support is normally just routed to a call-centre that will just take down the issue and email it over to their technical team - who'll call back sometime over the next 1-3 days, when it suits them. This is not a lot of use if you're sitting there confused over an issue and only have certain times available in which to do your studies.

Keep looking and you'll come across the top providers that offer direct-access online support around the clock - no matter what time of day it is. If you accept anything less than direct-access 24x7 support, you'll regret it very quickly. You may avoid using the support during late nights, but consider weekends, early mornings or even late evenings at some point.

Potential Students hopeful to build a career in computers and technology usually don't know which direction to consider, or even what market to obtain accreditation for. Scanning a list of odd-sounding and meaningless job titles is just a waste of time. The majority of us don't really appreciate what our own family members do for a living - so what chance do we have in understanding the ins and outs of a particular IT career. Usually, the way to come at this question properly stems from a deep conversation around a variety of topics:

* Personalities play a major role - what things get your juices flowing, and what tasks you really dislike.

* What length of time can you allocate for the retraining?

* What priority do you place on job satisfaction vs salary?

* Some students don't fully understand the level of commitment involved to achieve their goals.

* It makes sense to take in what is different for all the training areas.

In all honesty, your only option to seek advice on these areas tends to be through a good talk with an advisor or professional that has a background in Information Technology (and more importantly the commercial needs and requirements.)

A sneaky way that colleges make a big mark-up is via an 'exam inclusive' package and then including an 'Exam Guarantee'. It looks impressive, but let's just examine it more closely:

Certainly it isn't free - you're still coughing up for it - it's just been included in your package price. Students who go in for their examinations when it's appropriate, paying as they go are far more likely to pass first time. They are thoughtful of their spending and so are more inclined to be up to the task.

Find the best exam deal or offer available at the time, and hang on to your cash. You'll also be able to choose where to sit the exam - which means you can stay local. Including money in your training package for examination fees (and interest charges if you're borrowing money) is madness. Resist being talked into filling the training company's account with additional funds only to please their Bank Manager! A lot bank on the fact that you will never make it to exams - so they get to keep the extra funds. It's worth noting, with the majority of Exam Guarantees - you are not in control of when you are allowed to have another go. You'll have to prove conclusively that you can pass before they'll pay for another exam.

Average exam fees were 112 pounds or thereabouts in the last 12 months when taken at UK VUE or Prometric centres. So why pay hundreds or thousands of pounds extra to have 'Exam Guarantees', when common sense dictates that what's really needed is consistent and systematic learning, coupled with quality exam simulation software.

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